I checked their ******** page and despite being such a big company, I have read many reviews of customers with similar grievances of no delivery. I’ve tried to contact them countless times with whatever medium I could they haven’t replied at all with anything helpful instead they are misguiding. Your track code is ***********.” The date is always what you open the order on, in this instance it is dec 21 as I opened it today which is also the date that I am filling the dispute form. Its been 3 months and I still and cant track my order and whenever I open my order it always says “Your order has been picked up by ***** on December 21, 2022. They are not genuine because if they were they would reply and reply with correct and concrete information not misguide concerned customers.
Now I am very tired I just want the refund, this was my first international transaction. Then I said the same to Good E Reader but they didn’t reply to my mails atleast 3 times and when they did they said to send the message in NO CAPS and since then there has been no reply. But there is no shipment of number *********** on *****. Somehow through trial and error i got to know that ****** is handling the shipment, when I contacted Good E Reader again on November 22 and they replied this time and said “Please contact ***** and clear your package”. ***********, then I got concerned and contacted the customer support but there was no response from them even after contacting them 2 times. After 15 days, I went to track the order on their website and it redirected me to ***** page which said there is no record of such shipment no. I ordered the product the product **** **** **** (E-paper tablet) on 3rd October 2022 and paid USD 275 with shipping included for the product. Thank you for your time and prompt attention to this matter. I attempted to seek help from ******, but the phone number listed to contact Goodereader is not in service. Since then, I have sent multiple emails on business days, but I have only received partial information, and no confirmation that the required changes have been made. As the item I ordered is quite expensive, the risk of any mistake in delivery is a concern for me, and I would appreciate your assistance in ensuring that the correct address is used for delivery. However, there was an issue with my shipping address and phone number, and despite sending an email immediately in an attempt to correct the information, I haven't received a confirmation that the changes have been made. On April 12, 2023, I placed an order (*** ******) for a Boox Air 2 Plus and used ****** as a payment method.
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